Frequently asked questions

Our apparel fits true to size with generous stretch. If you are between sizes, choose the smaller size for a closer fit. For Nova, consider both band and cup fit; do not size down if you need more room through the bust.

Our size guide includes the technical chart and model sizes. The figures are not confirmed body-measurement ranges. Start with your usual size and contact us if you need help.

We ship within the UAE and internationally. UAE shipping is free. International shipping is US$20, or free on orders over US$250.

Orders are processed within 1–2 business days. Estimated delivery is 24–48 hours within the UAE and 3–5 business days internationally. International duties and taxes are the customer’s responsibility. Read the full shipping policy.

You can request a return within 14 days of receiving your item. Items must be unworn, with tags attached and in their original packaging. Customers pay return postage for change-of-mind or sizing returns.

Email wear.lai.apparel@gmail.com to request your return before sending anything back. Read our full returns policy for eligibility and instructions.

Checkout is in USD. If you choose another display currency, the converted prices are estimates. Review the final USD total, shipping and any applicable taxes at checkout.

Follow the label on your garment: machine wash at 30°C, do not bleach, tumble dry on low heat and iron on low heat. Turn inside out and wash with similar colours to help protect the fabric.

Our apparel is made with OEKO-TEX® STANDARD 100 certified fabric, tested for harmful substances. Certificate 2410286 is issued by Centexbel.

Our fabric blend is 78% bio-based nylon and 22% bio-based spandex. We use Hyosung regen BIO spandex, made partly with renewable plant-derived inputs. Bio-based does not mean plastic-free or biodegradable, and the fabric certification is not a claim of health benefits.